Refund & cancellation policy

1. Try before you buy

Every workspace starts on a free trial with no payment details required. The trial is the intended way to evaluate AKMFlow, and no charge is taken unless you choose to purchase a licence.

2. Fixed-term licences

AKMFlow licences are sold for a fixed term (one, two or three years) and are charged once, up front, for that term. A licence does not auto-renew silently; renewal is a new purchase decision.

3. Refunds

All AKMFlow licence purchases are final and non-refundable. A refund will only be considered where the software is proven not to work or to be defective from the very beginning of the licensed term and AKMFlow is unable to correct the defect within a reasonable time. This does not affect any mandatory refund right you may have under the consumer law of your own country.

Charges taken in error — such as a duplicate charge or a charge on an account that was never activated — will be corrected or reversed through the merchant of record. This is a billing correction, not a refund of licence fees.

4. Cancellation

You may stop using AKMFlow at any time. Cancelling ends future renewals; it does not shorten or refund the current paid term. At the end of the term the workspace moves through grace and restricted states, and your operational history remains reachable for export — data is never deleted because a licence lapsed.

5. Taxes and the merchant of record

All prices are exclusive of tax. Any applicable VAT or sales tax is added at checkout by the merchant of record based on your billing country. Invoices, receipts and refunds are issued by the merchant of record on behalf of AKM Digital Solutions.

6. Local statutory rights

Nothing in this policy removes any mandatory refund or withdrawal right you hold under the consumer law of your own country. Where such a right applies, it prevails over the wording above.

AKMFlow is offered internationally. Nothing in these documents is limited to, or drafted for, a single country, and customers are responsible for compliance with the local regulations that apply to their own operations.

7. How to reach us

Billing questions, cancellation requests and refund claims: sales@akmflow.com. We answer during published support hours (Sunday–Friday, 06:00–15:00 UTC).